Effective 01/01/2025
This summary outlines how we collect, use, and protect your personal and health information. Our full policy is available upon request.
1. Information We Collect
- Personal Information: Name, address, phone number, email, date of birth, and emergency contacts.
- Protected Health Information (PHI): Medical history, care plans, physician information, medication lists, and insurance details.
- Payment Information: Billing address, insurance information, payment card details (processed securely).
2. How We Use Your Information
- To provide, coordinate, and manage your home care services.
- To communicate with you, your family (with authorization), and your healthcare providers.
- For billing and payment processing.
- For internal quality improvement and training.
- As required by law or regulation.
3. How We Protect Your Information
We are committed to protecting your privacy and complying with applicable laws (including
HIPAA). We implement:
- Administrative, physical, and technical safeguards.
- Employee training on confidentiality.
- Secure data storage and encrypted transmission where appropriate.
- Limited access to your information on a need-to-know basis.
4. Sharing of Information
We do not sell your information. We may share information only as necessary with:
- Your authorized healthcare providers.
- Your insurance company or payer.
- Government agencies as required by law.
- Business associates who sign agreements to protect your data.
5. Your Rights
Depending on your location, you may have the right to:
- Access and receive a copy of your health records.
- Request corrections to your information.
- Request an accounting of disclosures.
- File a privacy complaint with us or with the Secretary of Health and Human Services.
6. Contact Us
- For privacy questions, to exercise your rights, or to request our full HIPAA Notice of
- Privacy Practices, contact: wmhomecare2018@gmail.com
- Privacy Officer: Manager
- Address: 2954 Norway Pne Dr SE Kentwood, MI 49512
- Phone: 616-777-1892
- Email: wmhomecare2018@gmail.com
7. SMS Disclosure
By providing your phone number, you consent to receiving SMS messages. Messages and data rates may apply, and message frequency may vary. You may reply STOP to opt out at any time or HELP for customer care information. No mobile information will be shared or sold to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.